AskSunday is committed to simplifying our members' lives by providing personal assistance via the Internet and telephone. Our headquarters are located in Central New Jersey and serve as a bridge between our customers in western countries and our agents.
AskSunday’s agents are located in our modern, secure, contact center facility in Ahmedabad, India. We have invested in multiple redundancies in our facility to insure maximum uptime, including battery and generator backup for electricity, and multiple local loop and long haul network lines for data/voice connectivity. Security is handled at the physical level with 24/7 guards and electronic key card access to contact center areas and at the network level with PCI compliant systems and processes for login and data storage access.
AskSunday uses proven Cisco ICM VOIP technology for our voice services. AskSunday has designed its voice architecture with high availability and high quality in mind. We employ redundancy at the equipment level by implementing clustered servers and routers. Our redundant shared fiber networks with VPNs deliver data/application access cost effectively and securely. We provide redundancy at the networking level by provisioning multiple E1 IPLC lines from multiple carriers using multiple undersea cable systems and multiple local loops to ensure that our network center in Redwood City, CA is always connected to our operational center in Ahmedabad.
Please visit our services section for more information and real examples of some of the requests we receive.