| What is the difference between the Dedicated Assistant and 24/7 service? |
| Dedicated Assistants are skilled professionals that can perform analysis in Excel, create presentations in PowerPoint, do detailed subject research. You are assigned a specific agent that you develop an ongoing working relationship with. You Dedicated Assistant would be more than happy to help with personal tasks such as restaurant reservations and travel bookings. You are billed by the minute for time used.
24/7 service is geared towards consumers that are looking for a little bit help throughout the day. The team is there to help with appointment setting, dealing with 3rd party customer service, basic research tasks, etc. It is a pooled service so the the next free agent works on your request. Requests should take about 20 minutes to complete.
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| Is there an initiation or start-up fee? |
| No. There is no fee to join. You pay a monthly subscription fee as detailed on the sign-up page.
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| How do I interact with a AskSunday Agent? |
| Treat the AskSunday Agents as you would your assistant at the office. Give a clear and detailed description of your
task or request and also provide any guidance you have (data sources, people to call, etc.) on how to go about executing
it. We will always work our hardest to complete your task or request but often you have a base level of information on the
request that needs to be communicated to us.
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| How safe is my data? |
| We have a highly secure data center keeping all of your data safe and protected. Agents can't see any of the passwords you have provided in the AskSunday Portal.
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| How do I know Sunday has received my email request? |
| We will send you back a confirmation email within about fifteen minutes.
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| How does Sunday charge for messenger / time services? |
| AskSunday has a published rate sheet which it uses to calculate service charges. Rates are based on distance traveled, weight of items and duration and time of request. Your authorization is required before any additional services are performed / billed.
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| Does unused time or requests roll-over to the next month? |
| No, unused time or requests expire at the month end of your billing cycle.
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| How much notice do I have to give in order to stop my membership? |
| You can cancel service at any time by emailing, calling, or unsubscribing via the Portal before your next billing cycle begins.
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| Can I share my membership with other people? |
| Dedicated Assistant plans can be shared amongst anyone in your office, family or circle of friends.
24/7 plans are set up as individual accounts and cannot be shared with others.
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| Can people sign up who are outside of the US, Canada, UK or Australia? |
| Yes. AskSunday does currently service members from around the world but our requests must be English-based (e.g., we can't call a shop in Germany and speak to them in German).
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| What is AskSunday’s refund policy? |
| Once membership fees have been processed, we are unable to grant refunds. If you plan on discontinuing membership, please make sure you do so before the start of your next billing cycle.
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| Can AskSunday perform work in languages other than English? |
| Our agents can currently only handle requests submitted in English.
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| Are there any numbers in the US, Canada or UK that AskSunday can’t call? |
| AskSunday is unable to call premium or pay-per-minute numbers (e.g., 1-900 in the US and 0844, 0870, 0871, 09 in the UK).
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